Frequently Asked Questions
UDOOR® information
- What is the UDOOR® bathtub door?
- What type of baths can it be installed into?
- Will it cause any issues once it’s fitted?
- How does it work?
Order information
- What payment methods are available?
- Do I have to pay an advance?
- How much does it cost?
- What’s included in the price?
The installation process
- Do I have to find a specialist to fit the UDOOR®?
- How long does the installation take?
- Is the installation noisy?
- Do you use contractors?
Aftercare and warranty
- How long is the warranty?
- How should I clean the UDOOR® bathtub door?
- What happens if there is a problem?
- How safe is the UDOOR® bathtub door?
Video support
UDOOR information
What does UDOOR mean? What is a bathtub door?
UDOOR stands for “universal door.” We install a door in your existing bath, reducing the step-in level by over 30cm, making it easier to get in and out. Installation takes just one day, costing less than replacing your bath with a shower cubicle.
How low will the entry level be after the conversion?
Our goal with the UDOOR bathtub door installation is to get the step-in level as low as possible for your convenience. To achieve this, we craft the bathtub door in various sizes to closely match the inner depth of your bath.
The step-in level is determined by two key factors, the height of the bath from the floor and the inner depth of the bath. By subtracting the inner depth from the height, we determine the height of the bath’s bottom from the floor. We recommend ensuring you can comfortably step up to this point before placing your order. If you need assistance estimating the step-in level, feel free to reach out to us.
How high will the entry level be after the conversion?
The step-in level will depend on the height the bath was originally fitted and will differ from bath to bath. We aim to fit the UDOOR Bathtub door at the lowest point of the bath as possible. We recommend that you contact us if you would like an estimate of the step-in level for your bath.
We are not responsible for assessing your personal requirements. All and any advice or suggested benefits of products given is intended as general guidance only and is not a replacement for, or alternative to specialist professional advice and assistance.
Why is a UDOOR bathtub door a better option than a shower cubicle?
A UDOOR bathtub door effectively reduces the entry height of your bath, allowing it to serve both as a shower and a bath. By making the entry more accessible with a lower step-in height, your bathtub becomes versatile, usable for both bathing and showering. This is crucial, as it ensures that other family members can continue to enjoy the functionality of the bath.
The installation process is quick, it takes just a day. Furthermore, the increased space in the bath allows you to add a seat, making it easier to assist a relative with limited mobility or age-related challenges. If you’re a carer, the UDOOR enables you to assist with bathing without getting wet, thanks to the continuous bath sidewall and effective water drainage. It’s a smart and practical solution for a more comfortable and adaptable bathing experience.
Can I fill my bath with water after the UDOOR is installed?
Yes, the UDOOR is 100% watertight.
Will the door leak after the installation?
The UDOOR is fully watertight. Its special sealed surface and installation process ensure long-lasting stability and sealing. The material of the bathtub door is heat-resistant, so it will not warp or change shape and will keep its resistance to water. The water-resistance and safety of the bathtub doors is certified by the TÜV Examination Institute.
Can you install the UDOOR bathtub door into any type of bath?
Yes, we can fit the UDOOR bathtub door into nearly any bath. The door is completely watertight, allowing you to use it for both showering and bathing.
How do you decide the opening direction and the placement of the door?
The door always opens inwards for safety as water pressure pushes outwards so an inward opening door means that pressure pushes the door closed (an outward opening door would have water pressure pushing the door open). The door is available with a right and left opening direction. We consider factors like the basin, toilet, use of a bathing seat, and grab bars to determine the opening direction and placement of the bathtub door.
My bath has been re-polished, is this a problem?
We can convert re-polished baths. We protect the surface of the bath in multiple layers during the conversion. Our special installation method protects the bath’s surface during the conversion provided that the original enamel layer of the bathtub is in good condition.
Will my tiles be damaged or weakened during the conversion?
The bath and tiles will not be damaged during the conversion, as we take precautions to protect your bathroom surfaces during installation.
My bath has a plastic/wooden/tiled front panel. Can the UDOOR bathtub door still be installed?
Yes we can. The UDOOR bathtub door can be seamlessly fitted without the necessity of replacing the front panel, provided the panel is in good condition. If you don’t have a panel or if you would like to replace the existing panel, we can install a new panel for you.
What is the UDOOR bathtub door made of? Where is it manufactured?
The UDOOR is made of high-quality, heat-resistant UV-stable artificial ceramic. It’s manufactured in the European Union and certified by the TÜV Examination Institute.
How easy is it to open and close the door?
The design ensures easy use. Pull the lock sideways to open, and the door locks automatically when closed. A red mark indicates it is closed. When we were designing the door it was very important that the door should be easy to use.
Are the people who work at your company trustworthy?
At UDOOR, we pride ourselves on having a team of trustworthy and reliable individuals. Our staff are dedicated to providing excellent service, ensuring that you have a positive experience from inquiry to installation. Our staff have many years of experience working with vulnerable people.
Will you replace my old bath with a new walk-in bath?
We don’t sell or fit new baths. UDOOR offers flexibility in placement and opening direction that pre-made walk-in baths don’t have. If you want to have a bathtub door installed into a new bath, the old bath needs to be removed and the new bath and panel needs to be fully fitted prior to your installation with us.
My bath has a unique or curved shape. Can the UDOOR be installed?
Absolutely. The internal section of the UDOOR frame is expertly shaped on-site to precisely match the contours of your bath’s inner shape. This ensures a perfect fit for unique or curved baths.
Can you fit a UDOOR into a bath with water jets?
Yes we can. Get in touch with our customer service team to find out more!
Order information
How much does it cost to fit a UDOOR?
You can find out about the prices here: https://udoor.co.uk/product/udoor-bathtub-door-incl-installation/
How can I order a UDOOR bathtub door?
Order through our customer service helpline 0208 089 0880 or on our website https://udoor.co.uk/product/udoor-bathtub-door-incl-installation/
Our customer service team will help find the best available installation dates with you, discuss some technical details, and answer any potential questions you may have.
How do I pay?
Payment can be made after your installation is complete. You can pay by credit or debit card using a card reader the engineer has with them, by bank transfer after the installation, through the website or with Laybuy.
Do I have to pay a deposit?
No deposit or up-front payment is necessary.
The installation process
Do I have to find someone to install UDOOR?
The price includes full installation by our fully trained and experienced fitters. They clean up after and dispose of any waste.
How long does the conversion take?
Installation takes 4-6 hours for most baths. The bath can be used the next day after allowing adhesives and sealants to set.
How noisy is the installation?
We work with electric tools which generate some noise, but we minimise noise by keeping the bathroom door closed during the one-day conversion.
Aftercare and warranty
How long is the warranty valid for?
We provide a 10-year warranty covering the door and installation. After installing your UDOOR bathtub door, we will provide you with a user guide and warranty.
How do I clean the UDOOR bathtub door?
We recommend gentle and regular care. The UDOOR bathtub door’s smooth surface is easy to clean. Use a non-abrasive cleaning solution and soft cloth. We recommend wiping the door dry after use so you can enjoy the beauty and shine of your UDOOR bathtub door for many years.
Avoid using strong, corrosive, acidic or alkaline, and abrasive cleaning agents as these can damage the enamelling of the bath when used for a long time. Cleaning instructions and guidance is given at the time of installation.
How can we help you?
How can we help you?
